Why no phone support is a good thing

We get requests every day from people who don’t think email support will cut it and demand a phone number to call us. Their worries are assuaged when they get a reply from me in less than 15 minutes that is informative, helpful and obviously written by a human being. It’s absolutely 100% possible to provide excellent customer care without a phone or phone number, and our company proves that daily.

Why would you want to call me? – (37signals).